We look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read our terms and conditions of booking below.
Price
The price of the accommodation includes the following: Towels, Electricity, Linen for a double bed, Cleaning, Hot water, Heating.
Payment
A deposit of £150 per week is required to secure the booking. The balance is due 6 weeks before the start of your holiday. Payments can be made by bank transfer. Credit and debit cards are accepted using the online booking facility.
Cancellation and Insurance
Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable. If, for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a £50 administration fee. Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance, which may form part of your bank account package.
Non-availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you an alternative date, however if this was not acceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Arrival
Your accommodation will be available to you from 4pm on the day of arrival, unless otherwise arranged. Please try not to arrive earlier – unless you have checked in advance – we may still be busy preparing your accommodation.
Departure
Please be ready to leave the accommodation by 10am on the day of departure, unless otherwise arranged. Please try to leave the accommodation as clean as possible, and follow the Covid protocols for collecting your dirty laundry to leave for the cleaner. If you have made use of any further service for which payment has not been made during your holiday, we will provide you with an invoice which is payable on departure.
Damages and Breakages
Please take care with our properties. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £20 if you did not report this.
Fire Prevention
In order to comply with legislation and insurance requirements we do not allow naked flames (candles).
Battery Recharging
Guests are not permitted to bring their own electrical appliances and that any charging of phones/cameras/laptops etc is done whilst you are in the cottage. (Not whilst you are absent).
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Data
Any data collected during the course of this booking may be kept on computer. Pease refer to our Privacy Policy
Pets
Pets are not allowed.
Smoking
For the comfort of our guests, Oakgrove Cottage is non smoking accommodation.
